Skip to main content

​
Troubleshooting

This section provides solutions to common issues users might encounter while using the Candidate Pipeline View, helping to minimize disruptions to your hiring process.

​
Benefits

  • Quickly resolve common issues without needing to contact support
  • Minimize downtime in your hiring process
  • Empower users to self-solve problems

​
Common Issues and Solutions

​
Pipeline View Not Loading

  • Blank screen when accessing Pipeline View
  • Endless loading spinner
  • Error message: “Unable to load Pipeline View”
  1. Refresh the page
  2. Clear your browser cache and cookies
  3. Try accessing the ATS in an incognito/private browsing window
  4. Ensure your internet connection is stable
  5. If the issue persists, contact IT support

​
Unable to Change Candidate Stage

  • Stage dropdown is grayed out
  • Error message when trying to change a candidate’s stage
  1. Check your user permissions in the ATS
  2. Ensure you’re not in a read-only view of the pipeline
  3. Verify that the candidate is not in a final stage that doesn’t allow changes
  4. Log out and log back in to refresh your session
  5. If the issue continues, contact your ATS administrator

​
Resumes Not Opening

  • Clicking on “View Resume” does nothing
  • Error message when trying to open a resume
  1. Check your pop-up blocker settings and allow pop-ups from the ATS
  2. Ensure you have a PDF viewer installed on your computer
  3. Try downloading the resume instead of viewing it in the browser
  4. Clear your browser cache and try again
  5. If the problem persists, the resume file might be corrupted. Ask the candidate to resubmit their resume

​
Test Initiation Failing

  • Error message when trying to initiate a test
  • Test doesn’t appear in the candidate’s profile after initiation
  1. Verify the candidate’s email address is correct
  2. Check your internet connection and try again
  3. Ensure the selected test is still active in the system
  4. Log out and log back in to refresh your session
  5. If issues continue, contact your ATS support team
If you encounter persistent issues that you can’t resolve using these troubleshooting steps, please contact our support team at [support email/phone].

​
Reporting New Issues

If you encounter an issue not covered in this troubleshooting guide:
  1. Send us an email at support@mopid.me
  2. Please describe the problem in detail.
  3. Include screenshots if applicable.
  4. Submit the query.
Our support team will investigate and respond as soon as possible.

​
Next Steps

We continuously update our platform based on user feedback and reported issues. If you have suggestions for improving the Candidate Pipeline View or encounter any persistent problems, please don’t hesitate to reach out to our product team.

​
Feedback and Continuous Improvement

Your feedback is crucial for the ongoing improvement of our ATS. To share your thoughts:
  1. Click on the “Feedback” button located in the bottom right corner of the Candidate Pipeline View
  2. Rate your experience and provide detailed comments
  3. If you have specific feature requests, use the “Feature Request” form in the Help Center
We review all feedback regularly and use it to prioritize updates and new features.
Keep an eye on our release notes for updates and new features that may address previous issues or introduce improvements to the Candidate Pipeline View.

​
Training and Resources

To minimize issues and ensure you’re using the Candidate Pipeline View to its full potential:
  • Attend our monthly webinar training sessions
  • Review our video tutorials in the Help Center
  • Join our user community forum to share tips and tricks with other ATS users
Remember, a well-informed user is often the best troubleshooter. Stay updated with our latest features and best practices to make the most of your ATS experience.
⌘I