Candidate Pipeline
Troubleshooting
Find solutions to common issues in the Candidate Pipeline View
Troubleshooting
This section provides solutions to common issues users might encounter while using the Candidate Pipeline View, helping to minimize disruptions to your hiring process.Benefits
- Quickly resolve common issues without needing to contact support
- Minimize downtime in your hiring process
- Empower users to self-solve problems
Common Issues and Solutions
Pipeline View Not Loading
Symptoms
Symptoms
- Blank screen when accessing Pipeline View
- Endless loading spinner
- Error message: “Unable to load Pipeline View”
Solutions
Solutions
- Refresh the page
- Clear your browser cache and cookies
- Try accessing the ATS in an incognito/private browsing window
- Ensure your internet connection is stable
- If the issue persists, contact IT support
Unable to Change Candidate Stage
Symptoms
Symptoms
- Stage dropdown is grayed out
- Error message when trying to change a candidate’s stage
Solutions
Solutions
- Check your user permissions in the ATS
- Ensure you’re not in a read-only view of the pipeline
- Verify that the candidate is not in a final stage that doesn’t allow changes
- Log out and log back in to refresh your session
- If the issue continues, contact your ATS administrator
Resumes Not Opening
Symptoms
Symptoms
- Clicking on “View Resume” does nothing
- Error message when trying to open a resume
Solutions
Solutions
- Check your pop-up blocker settings and allow pop-ups from the ATS
- Ensure you have a PDF viewer installed on your computer
- Try downloading the resume instead of viewing it in the browser
- Clear your browser cache and try again
- If the problem persists, the resume file might be corrupted. Ask the candidate to resubmit their resume
Test Initiation Failing
Symptoms
Symptoms
- Error message when trying to initiate a test
- Test doesn’t appear in the candidate’s profile after initiation
Solutions
Solutions
- Verify the candidate’s email address is correct
- Check your internet connection and try again
- Ensure the selected test is still active in the system
- Log out and log back in to refresh your session
- If issues continue, contact your ATS support team
If you encounter persistent issues that you can’t resolve using these troubleshooting steps, please contact our support team at [support email/phone].
Reporting New Issues
If you encounter an issue not covered in this troubleshooting guide:- Send us an email at support@mopid.me
- Please describe the problem in detail.
- Include screenshots if applicable.
- Submit the query.
Next Steps
We continuously update our platform based on user feedback and reported issues. If you have suggestions for improving the Candidate Pipeline View or encounter any persistent problems, please don’t hesitate to reach out to our product team.Feedback and Continuous Improvement
Your feedback is crucial for the ongoing improvement of our ATS. To share your thoughts:- Click on the “Feedback” button located in the bottom right corner of the Candidate Pipeline View
- Rate your experience and provide detailed comments
- If you have specific feature requests, use the “Feature Request” form in the Help Center
Keep an eye on our release notes for updates and new features that may address previous issues or introduce improvements to the Candidate Pipeline View.
Training and Resources
To minimize issues and ensure you’re using the Candidate Pipeline View to its full potential:- Attend our monthly webinar training sessions
- Review our video tutorials in the Help Center
- Join our user community forum to share tips and tricks with other ATS users